Pro 4 camera

[Retired_Member]

I have an Arlo security system and have not been able to sign into my account to get a system fix. I am told via chat that I have to log in to get a fix, but if I cannot log in I cannot get to someone for the fix. Any advice?

[jguerdat]

What issue are you having with logging in? If the usual SMS code isn't being received, try the email method.

[StephenB]

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@jguerdat wrote:

If the usual SMS code isn't being received, try the email method.

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Just to clarify this - SMS and Web Push are two different authentication methods.  I keep SMS enabled, as it is a good fallback if Web Push doesn't work.