Port Forwarding VMB4540. Getting "Unable to connect to router".

[Lordoftheshire]

Hi All,

So I have read pages and pages on the forum and tried everything (I think) and I still cannot get port forwarding to work.

I can access recordings locally stored on my USB when my iPhone is connected to the WiFi but when I am away from the WiFI network and turn on port forwarding the status just keeps saying 'Getting Status' and if I click on the '!' it says 'Unable to connect to router'. No ports are blocked and I have enabled port forwarding on my router and ISP and matched the internal and external ports. Protocol is set as TCP. My router is a Deco M5. I've tried cycling.

Any help muchly appreciated.

Thanks.

[StephenB]

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@Lordoftheshire wrote:

No ports are blocked and I have enabled port forwarding on my router and ISP and matched the internal and external ports. Protocol is set as TCP. 

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Try setting protocol to "both" (or just try UDP if the router doesn't have that setting).

I'm not sure which protocol(s) are used.

[Lordoftheshire]

Thanks but unfortunately still no luck.

[StephenB]

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@Lordoftheshire wrote:

Thanks but unfortunately still no luck

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 Maybe check that the port is actually open with https://portchecker.co/

Also double-check that you are forwarding to the Arlo base station's IP address.  (if you haven't reserved that IP address, then you should - otherwise it can change when the base is restarted).