Password Reset Emails not arriving

[SpaceJunk]

hello,

we are trying to reset the password for one of our accounts (we have two for two separate base stations).  We request the password reset email...it never arrives.  We have checked spam/junk.  We have submitted the request from the Arlo app and from the web site.  Nothing is working.  What can we do to reset the password? 

Thank you.

[BrookeN]

Have you tried doing it from the web browser instead to see maybe if you receive it? Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.