Notifications randomly turning off

[tayytripp]

My notifications randomly keep turning off and it is pretty frustrating.  I have to unpair the device and repair it every time in order to get notifications only for them to turn off for no reason later on.  How can I fix this? My cameras are in tough to reach areas and its ridiculous that I have to keep removing them from their position, unpairing them, repairing them, and then remounting.  Thanks for any help.  

[StephenB]

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@tayytripp wrote:

My notifications randomly keep turning off and it is pretty frustrating. 

Are the cameras going off-line?

Are you still getting recordings (and just missing notifications).  Or are the recordings stopping too?

[tabbrown88]

I am having the same issue. My camera has not went offline. It sent me a notification this morning and then this afternoon i looked, and i have several recordings but did not receive a notification.

[tayytripp]

It’s a possibility they could go off. I am
Not positive. But no, it stops the recording and notifications.

[JamesC]

A recent Arlo cloud release (automatic update) should have addressed the push notification issue that many users have been experiencing. Please let us know if you're still experiencing an issue receiving push notifications.

JamesC

[tayytripp]

Negative. I just unpaired the camera. And then repaired. I’m still not getting notifications from this camera but I get them on others. It’s starting to be extensive issues at this point.

[tayytripp]

To add onto this. I pay for the monthly subscription service as well. I don’t understand why this specific camera will not work.

[JamesC]

Given the troubleshooting steps you've already exhausted, I encourage you to reach out to the support team through the Arlo mobile app and open a ticket on this issue.

JamesC