No access to my cameras on my arlo

[Ian72]

I can’t login to my acct. I understand that arlo discontinued the 7 day free access. The arli packaging clearly states that the product comes with free 7 day access to camera images. I’m thinking of filing a class action law suit to resume this service. Any takers with me ?

[StephenB]

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@Ian72 wrote:
I understand that arlo discontinued the 7 day free access.

Legacy cameras (Pro, Pro 2 and some others) were sold with free 7-day cloud storage, and Arlo still provides that.

Arlo stopped offering this with new camera models back in 2018.  The Pro 4 was not sold with free cloud storage, and the packaging DOES NOT say that it has that feature.

Can you confirm that you have Pro 4 cameras?

[Ian72]

My system is the old pro 2, I’ve had it for many years.

i lost access to my cameras just a few weeks ago.

[StephenB]

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@Ian72 wrote:

My system is the old pro 2, I’ve had it for many years.

i lost access to my cameras just a few weeks ago.

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Can you still log into your account?

[Ian72]

Yes, I can login in, but I can only see my profile info.  When I click on 'access cameras', it only shows the ARLO logo. 

[StephenB]

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@Ian72 wrote:

Yes, I can login in, but I can only see my profile info.  When I click on 'access cameras', it only shows the ARLO logo. 

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Are you doing this from my.arlo.com?  Or using the app?

If you are using the browser, is this on a PC?  Or are you using a tablet or phone?

Also, is this the primary account?  Or are you perhaps using a "friend" account?

FWIW, I don't have an "access cameras" choice in either the app or my.arlo.com.  I'm using the "Feed" interface (seeing "Feed" and "Dashboard", but not "Library").  But I don't recall that menu option in "Library" either.

[Ian72]

I'm going to check one last item, my Safari (MAC) version.  I'm an old techie, I'll let you know the results.

Greatly appreciate your assistance.

[Ian72]

Hey thanks …..

as I suspected, it was safari version issue.  Ugh…..