New subscription bought but activity zone not working

[diner007]

My trial ended and I bought the subscription today 4.99/month. However, the activity zone is deactivated and asks for connectivity to AC power. I bought wifi pro 4 3 camera bundle from best buy 3 month ago. It doesn’t have ac power and run on battery. I bought arlo secure subscription today. So why it still say AC power needed for activity zone?

[StephenB]

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@diner007 wrote:

I bought arlo secure subscription today. So why it still say AC power needed for activity zone?

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Check that the camera(s) were added to the new subscription plan.  Go into the subscription area of the app (or my.arlo.com) and select "manage cameras" to check.

[diner007]

Yes, its was added, unfortunately the problem is so annoying 

 

[StephenB]

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@diner007 wrote:

Yes, it was added

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Then maybe try removing/reinserting the battery, and see if that resolves it.