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New Device

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  • ‎2022-12-19 04:18 PM
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Tricia-DR
Aspirant
Aspirant
‎2022-12-19 04:18 PM

Just got a new Iphone and Arlo wont recognize or push a trust through to my phone.  My notifications are on for this app

 

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DannyBearAgain
Master
Master
‎2022-12-19 05:34 PM

Has the new phone been set as trusted and set as the primary device to receive the 2FA requests?

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Tricia-DR
Aspirant
Aspirant
‎2022-12-20 02:28 PM

I don't know, Im not familiar with that setting in my phone

 

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DannyBearAgain
Master
Master
‎2022-12-20 03:32 PM

The settings referenced are accessible when logged into the app.

 

Suggest you use a pc to login to the arlo web login site my.arlo.com.

 

After you have logged in go to settings/account profile/login settings/two-step verification and trust the new phone and edit to set it as primary for receiving the 2FA requests.

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