Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

New Device

Reply
Discussion stats
  • 3 Replies
  • ‎2022-12-19 04:18 PM
  • 546 Views
  • 0 Likes
  • 2 In Conversation
Tricia-DR
Aspirant
Aspirant
‎2022-12-19 04:18 PM

Just got a new Iphone and Arlo wont recognize or push a trust through to my phone.  My notifications are on for this app

 

Labels:
0 Likes
Reply
Message 1 of 4
546
3 REPLIES 3
DannyBearAgain
Master
Master
‎2022-12-19 05:34 PM

Has the new phone been set as trusted and set as the primary device to receive the 2FA requests?

0 Likes
Reply
Message 2 of 4
539
Tricia-DR
Aspirant
Aspirant
‎2022-12-20 02:28 PM

I don't know, Im not familiar with that setting in my phone

 

0 Likes
Reply
Message 3 of 4
517
DannyBearAgain
Master
Master
‎2022-12-20 03:32 PM

The settings referenced are accessible when logged into the app.

 

Suggest you use a pc to login to the arlo web login site my.arlo.com.

 

After you have logged in go to settings/account profile/login settings/two-step verification and trust the new phone and edit to set it as primary for receiving the 2FA requests.

0 Likes
Reply
Message 4 of 4
513
Discussion stats
  • 3 Replies
  • ‎2022-12-19 04:18 PM
  • 547 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.