Need to talk with someone from Arlo

[lv2023]

Paying for Arlo Secure but cameras are not recording except door camera which is under trial.

[StephenB]

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@lv2023 wrote:

Paying for Arlo Secure but cameras are not recording except door camera which is under trial.

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First double-check that the cameras are in the subscription plan.  An easy way to do that is to livestream each camera, and see if you can make a manual recording.

Then also double-check that the cameras are armed.

After those checks, you could use phone support. You get that by going in the support area of the app (not my.arlo.com), and selecting a camera in a subscription plan.  Scroll down to the contact section, and you will see an option for phone support.  It is available between 6 am and 6 pm US pacific time.

DON'T google for a phone number, that path leads you to a scam support site.