Arlo|Smart Home Security|Wireless HD Security Cameras

Need to return order

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need2return
Follower
Follower

Received order today. Need to return it.

 

Tried 'return', 'request RMA' in live chat, not working. Endless loop.

 

Called customer service at no one answering.

 

Please solve this because I don't want to drive to Carlsbad to return it.

 

Order # 10290111

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JamesC
Community Manager
Community Manager

need2return,

 

I've escalated the details of your post to the care team. An agent will reach out to you with more information shortly.

 

JamesC

Mellejd
Aspirant
Aspirant
Total joke can’t get an rma unless you have a subscription wth?!
dcfox1
Master
Master

@Mellejd wrote:
Total joke can’t get an rma unless you have a subscription wth?!

Are you in the 30 day window for returns or in warranty period? 

DaOtherOne
Apprentice
Apprentice

Be prepared to pay for the return shipping.

 

It's been a long time since I have encountered a company that required a customer to pay for a defective item to be returned.  They do pay to ship you a new item but won't do it until they receive the defective item first.

 

Almost all companies do the following:

1) Ship you a new device ASAP

2) Provide you a prepaid shipping label so you can return the defective unit

3) Give you 30 days to ship the defective unit back. If you don't ship it back you get charged for the new device they sent you.

 

Why isn't Arlo following this process like most of the rest of the internet based companies?

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