Need to change payment credit card BUT told I do not have plan - System bought at Costco and do not

[Galouci]

 Credut card scammed and thus changed Cannot pay bill  Trying to change card but told I do not have a plan BUT have had one for years.  System bought at Costco and now Arlo looking for some code number that was on box  Can anyone help

[StephenB]

---

@Galouci wrote:

 Credut card scammed and thus changed Cannot pay bill  Trying to change card but told I do not have a plan BUT have had one for years. 

Are you looking in the primary account? Or are you looking in a "friend" account?

---

@Galouci wrote:

Arlo looking for some code number that was on box  

---

Did they tell you more exactly what they need?

1. Serial numbers?
2. model information?
3. ???

Also, make sure you are accessing support through the support center of the app.  If you google for a phone number, you most always end up at a scam support center. 

[BrookeN]

I have reached out to support regarding not being able to change your payment information. Support will reach out to you as soon as possible.