My husband can no longer view our cameras

[Honolii]

Spoiler

I upgraded my plan and it was a bad mistake.  My husband can no longer view our cameras unless he upgrades.  This upgrade is terrible.  I also have the ring systems which is wonderful and I have been thinking of switching.  Which I will be doing in the next could of months.  

Dont upgrade!!!

[ShayneS · Accepted solution]

Hi @Honolii 

For the grant access feature to allow visibility to the shared account, both users need to be on the same version of the Arlo mobile app and UI experience. We're currently rolling out app updates for iOS and Android users, but all users may not have version 4.0 available to them just yet. If you have a support ticket open, I encourage you to continue working on a resolution with the support team. Otherwise, please send me a private message and I will assist further.