Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Reply
Discussion stats
  • 1 Reply
  • ‎2025-04-04 09:21 PM
  • 259 Views
  • 0 Likes
  • 2 In Conversation
lmarin85
Follower
Follower
‎2025-04-04 09:21 PM

My account is locked. I can't access it through the browser or the mobile app. I've already tried everything suggested in the documentation and forums. I would appreciate your assistance.

Labels:
0 Likes
Reply
Message 1 of 2
259
1 REPLY 1
BrookeN
Arlo Moderator
Arlo Moderator
‎2025-04-07 09:22 AM

When you say it is locked are you getting an error message? Have you tried to reset the password and log in again? Is it a 2FA error message?

0 Likes
Reply
Message 2 of 2
231
Discussion stats
  • 1 Reply
  • ‎2025-04-04 09:21 PM
  • 260 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.