Move Help

[Csengel]

Recently moved Arlo Pro 4 to a new house.  All set up but won’t record and says it has been disconnected from AC power source?  Cameras work only on live view

[StephenB]

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@Csengel wrote:

Recently moved Arlo Pro 4 to a new house.  All set up but won’t record and says it has been disconnected from AC power source?  Cameras work only on live view

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Sounds like the cameras are no longer in a subscription plan.

[BrookeN · Accepted solution]

@Csengel I see the subscription under your email address, however I do not see any devices on the account. Is there a chance you may have set up the camera under a different email address then the subscription was on?

[Csengel]

That was it exactly!  Thanks so much for your help!!!