Loss of CVR plan after reset the camera

[hnec]

I have subscribed a CVR plan for one of my Pro 4 camera which is originally connected to my smart hub. However, my smart hub is out of order and I need to re-connect my Pro 4 camera to my wi-fi directly. After reset of the camera, the CVR plan of the Pro 4 cannot work.

I login to my account and go to CVR subscription. It keeps showing "You need cameras in your account to start a subscription." I tried to cancel the CVR subscription and re-subscribe again. However, the same error message appears....

Did anyone have similar experience? I have already added the camera to my account and I don't know why it keeps showing the error message....

[jguerdat]

It would seem that you need to cancel the existing subscription to CVR and then purchase a new one.

@JamesC , @ShayneS , @BrookeN is this expected behavior?

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.