Issues Adding again...

[Fhbrumb]

So, again, I cannot link a camera to my account...

I've tried on my phone and on my laptop.  In both cases, all devices were on the 2.4G band of my WiFi. In both cases, I get to the point where I need to scan the QR, and get no chimes.  Reboot, restart, un-battery, re-battery, and I've had the same results 10 times now.  Dead silence at the QR step.

Any thoughts?

Thanks,

Frank

[StephenB]

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@Fhbrumb wrote:

So, again, I cannot link a camera to my account...

I've tried on my phone and on my laptop.  In both cases, all devices were on the 2.4G band of my WiFi. In both cases, I get to the point where I need to scan the QR, and get no chimes.  Reboot, restart, un-battery, re-battery, and I've had the same results 10 times now.  Dead silence at the QR step.

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Have you tried the factory reset (holding down sync until the camera flashes amber?).  That can take about 15 seconds.

[Fhbrumb]

I had not. But after about 15 tries, I was able to submit the camera through perseverance. 

But now, it won't load new firmware.

The camera shows with the others, with a prompt to load new firmware.

I click the button to do so, and 10 minutes or so later, same prompt, same button...

[StephenB]

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@Fhbrumb wrote:

But now, it won't load new firmware.

The camera shows with the others, with a prompt to load new firmware.

I click the button to do so, and 10 minutes or so later, same prompt, same button...

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I'd wait a day, and see if it installs on its own.

[Fhbrumb]

It sat overnight with no change.

It is on the charger, and at 100%.

Camera set to inactive, no motion etc.

Reset several times.

Nothing.

[jguerdat]

Maybe it's a faulty camera? Swapping at the store could be the fastest resolution.

[Fhbrumb]

So, after many, many tries, it is up.

This is my 4th camera. Every single time, set up was a pain. Once they get all linked up, they seem to do fine. But set up feels like playing roulette...