I cant open the "time zone option" on my hub! any ideas?

[Eric1996]

I cant open the "time zone option" on my hub! any ideas?

[JamesC]

Eric1996,

I'm not able to reproduce an issue with time zone. Which app are you using (iOS or Android). Wat happens when you try to adjust the time zone?

JamesC

[Rsanti]

I can’t change my time zone either.   Using iOS, has my address in the app, but is showing a time zone 3 hours earlier than where the cameras are. The time zone is not selectable in the app (grayed out).

[jguerdat]

Try rebooting your phone and reinstalling the app. Have you tried removing a camera battery and reinserting it to see if that helps?

[kenmcdon]

Software up to date, however I have the same problem and they sent a screenshot to corporate.  No response yet.  Have had a horrible time with Arlo.  Support is not in the USA and it is difficult to understand them. Also, not too helpful.  First guy said both cameras from my 3 pack were defective and I should return them to Best Buy.  Second guy requested the screenshot for further review.

A nightmare trying to work with them.  Bought the three pack 4 days ago and tried to cancel my first account and create a new one thinking it would solve the issues….Not.

Now I have the following issues.

-Time zone won’t change

-Constant static sound

-Manual does not match App menu

-No longer have the trial subscription when I changed email accounts

-Can’t change back to my original email account.

Probably more issues to come.  Did they launch the Pro4 too early before testing it out.  So frustrating!!!!