I can't see the cameras that my husband has granted access to - Arlo Pr04

[Hellsbells77]

My husband has granted me access so I can view our cameras. I am getting notifications when they are triggered, but I can't see anything. Has anyone else had this issue and how did you resolve it? thank you!

[StephenB]

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@Hellsbells77 wrote:

My husband has granted me access so I can view our cameras. I am getting notifications when they are triggered, but I can't see anything. Has anyone else had this issue and how did you resolve it? thank you!

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Generally it happens when one account is running the old user interface.

1. Do you see "Library" in your app menu?  Or do you see instead "Feed" and "Dashboard"?
2. What does your husband see in his app menu?

The simplest fix to your problem is to use the same username/password on your phone as your husband is using on his.