I can see live video, I receive notification of motion on the camera but I have no videos in my library

[Dman85]

Just started to install these - 3 cameras plus smart hub.  I can see live video,  I receive notification of motion on the camera but I have no videos in my library.  I know it must be a setting or something because this seems off. I have a friend who has a Arlo system, different model and his works the way I expect mine too?  What might be the cause? 

thank you

[StephenB]

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@Dman85 wrote:

Just started to install these - 3 cameras plus smart hub.  I can see live video,  I receive notification of motion on the camera but I have no videos in my library. 

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Do you have a subscription for the cameras? (if the cameras are new, and you are in a country where Arlo offers subscriptions, then you should have automatically been opted into a trial subscription).