Arlo|Smart Home Security|Wireless HD Security Cameras

Horrible Customer Service

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Millertime4852
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Hello, I have just recently installed Arlo cameras but have had a Arlo doorbell over a year. 
on two occasions I have contacted customer support by phone and spoken with the same person both times. He has been extremely rude, condescending and has zero patience. I find his behavior completely unacceptable and wonder if any of you have experienced this with live customer service?  Is there a way to email Arlo regarding this?  I have looked for an email address with no results.

Your reply will be much appreciated. 

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  • ShayneS
    Arlo Moderator
    Arlo Moderator

    Hi @Millertime4852 

     

    Thank you for sharing this feedback. May I ask where you found the number for Arlo support? Was it through the Arlo app?

     

    Also do you happen to have a case number or timestamp of this call/event. I will have the team look in to this. 

     

    Thank you

1 REPLY 1
ShayneS
Arlo Moderator
Arlo Moderator

Hi @Millertime4852 

 

Thank you for sharing this feedback. May I ask where you found the number for Arlo support? Was it through the Arlo app?

 

Also do you happen to have a case number or timestamp of this call/event. I will have the team look in to this. 

 

Thank you

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