Firmware Update not working

[Philo694]

Pro 4XL new camera. The Main console shows an exclamation mark and when I click it says Firmware update. I click on that and the camera blinks orange and blue for a few minutes but the message to update firmware and the exclamation mark remain. I have removed and reinstalled the camera and even did the reset option but still the same. Can anyone help with this?

[jguerdat · Accepted solution]

Use Settings, Support to choose your camera and scroll down to Contacts to be able to talk to official support.