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Failed to add arlo pro 4
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I've got a arlo pro 4 cam these days, but failed to add it to Arlo App. After scanning the QR code, I can hear a chime sound successfully, but the led on the camera just flash blue for around 5 times and then stop. And the app always shows a failure page. What should I do to fix the problem?
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@tiannan wrote:
I've got a arlo pro 4 cam these days, but failed to add it to Arlo App. After scanning the QR code, I can hear a chime sound successfully, but the led on the camera just flash blue for around 5 times and then stop. And the app always shows a failure page. What should I do to fix the problem?
Make sure the phone is connected to your home wifi. You could also try adding it from a PC (my.arlo.com).
Also, make sure
- any VPN software is turned off during installation.
- the wifi network is set to WPA2 (AES) security.
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Hi,
I double checked that the Wi-Fi I used is WPA2 security, and I make sure my app is at the same Wi-Fi as the arlo camera. And there is no VPN running during the flow. I also tried the my.arlo.com as well but all not work. Anything else I can try?
Thank you.
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After the chime, does the camera show up on your router's attached device list?
Also, is this a new camera? Or did you purchase a used one?
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