EERO and Arlo incompatibility. 12345566

[KateO]

I am not tech savvy and getting so frustrated that I cannot connect my floodlight camera to my EERO router.    

Ive had the camera for a couple of years and I dont know the model number 

I know this has been an ongoing problem BUT I cannot understand what other people have done to fix their problem.  

I cant get onto anyone in support and am about to throw the entire camera into the bin.  

[BrookeN]

Try turning off the eero wifi, and create a hotspot on your phone that has the same network name and passphrase.  Then onboard the doorbell using the hotspot wifi.  If that works, just turn off the hotspot and turn the Eero wifi back on.

Another thing you could try is turning off the eero elements accept the router (including turning off any beacons), and then try onboarding.  Not sure it the Eero lets you turn off 5 ghz wifi, but if it does, then disable that.  If it gives you a power setting, then maybe instead turn the 5 ghz power down as low as you can.