Dropping Connection

[ArloUser7]

I have several Pro4s used in different locations.  In my home, they wouldn’t connect without a base station. Others outside my home have been up for months with no issues.

i suspect the initial connection issue was related to my Fortinet firewall. A wired base station corrected the issue for a year or so. Now, the Pro4s will connect and drop offline within seconds. I’ve tried a different base station - same issue.

My other older Arlos had been rock solid until a couple of weeks ago.  When the app updated, I began having issues with viewing them.

I’m going to setup a VLAN for the cameras and bypass the Fortinet for testing. I’ll update as I know more. 

[oneyellowlab]

Hi, I've had the Arlo Pro 4 cameras set up with a base station for over a year and no issues with the cameras loosing connection until earlier this week.  I have one camera that keeps going off line.  Nothing in my home or with my wifi has changed, the only change has been the firmware updates that happened for the cameras and the app.  I have tried doing a factory reset of the camera, re-adding it to the base and it still keeps loosing connection.  This is very frustrating. 

[ArloUser7]

I excluded the base station from any of the firewall protocols. I can now see all the cameras if I connect from outside my house WiFi. All cameras stay connected with no issues. However, if I’m on my Wi-Fi network, I can’t see any of the cameras on my network. The app shows their status (battery levels, etc.) but no video.)

[ShayneS · Accepted solution]

@ArloUser7 

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact