Arlo pro4

[VLpro4]

Does Arlo charge a fee to update firmware?. I have a Pro4 and it stopped recording to the library. I did online search and left a text message with Arlo support. An agent who said he was from Arlo called (<redacted>). He wanted me to pay $149 for one year and $250 for life updates. I did not do it but he was able to look into my account. HELP

[StephenB]

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@VLpro4 wrote:

Does Arlo charge a fee to update firmware?. I have a Pro4 and it stopped recording to the library. I did online search and left a text message with Arlo support. An agent who said he was from Arlo called. He wanted me to pay $149 for one year and $250 for life updates. I did not do it but he was able to look into my account. HELP

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Don't google for Arlo support - that leads you to a scam site.  Arlo does not charge for updates. https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

If you gave him your account credentials (or think he somehow took them), then change the password for the account.

Also provide the details to Arlo (what website you found that support number on, etc) by sending an email to the address in the above link.  Best not to post them here, as that will likely result in others finding them when they google.

[ShayneS]

Hi @VLpro4

We are aware of third-party companies who claim that they are from Arlo, however they are not associated in any way with Arlo. You may share their info with us and we can forward to our Legal Team to further investigate.

Do you happen to have the website/number you reached?

Thank you