Arlo|Smart Home Security|Wireless HD Security Cameras
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Device image shows person but no video

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  • ‎2025-09-29 03:19 AM
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Dood
Apprentice
Apprentice
‎2025-09-29 03:19 AM

Out early this morning. The "device" tab shows me outside 12 minutes ago but the "feed" has no video and I received no alert.

 

Arlo Pro4 with no firmware updates available

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StephenB
Guru Guru
Guru
‎2025-09-29 04:59 AM
@Dood wrote:

Out early this morning. The "device" tab shows me outside 12 minutes ago but the "feed" has no video and I received no alert.

 

How far were you from the camera?

 

Can you confirm that you have a Pro 6 camera (which has a USB-C charging port, not the magnetic connector used in previous Pro/Ultra cameras)?

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