Cannot log into arlo secure on laptop

[jmead123]

SOMEBODY PLEASE HELP!

• i cannot log in. Stuck at two-step authorization on both accounts i have. Its sending to my email which is spelled correctly but doesn't show up in my inbox/spam/junk box. I am not getting an email, hence I cannot get in. 
• I've been pulling my hair out trying to get someone on the phone. Obviously the bot doesn't understand of there is nobody to talk to. 
• Is there a way to have two-factor ID removed?

Thank you 

[jguerdat]

Have you tried using the web client (my.arlo.com) to log in so you can check the 2FA settings? Is it possible there's an extra space at the beginning or end of the email address in your profile?  You can also try using Do Not Trust on the web if that becomes an issue.