Cannot connect camera to smart hub

[Petag1962]

Hi 

i recently closed my Arlo account and now I can’t connect my cameras to the base station. Surely you don’t have to pay to connect them. Thoughts anyone?

[StephenB]

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@Petag1962 wrote:

i recently closed my Arlo account and now I can’t connect my cameras to the base station. 

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Do you mean you just canceled your subscription?  Or did you also delete your Arlo account and then created a new one???

What model base station do you own?

Also, can you confirm that these are Pro 4 cameras?

[Petag1962]

Hi Stephen

i let my subscription expire as I thought that the information would still be stored on the hub USB, guess I was wrong there

I have 3 pro 4 cameras and 1 pro 5 which was a replacement when one of the pro 4’s died

My base station is a VMB4540 which is connected to my Wi-Fi. The cameras all work and show an occurrence but won’t zoom or leave the occurrence on my phone

if they cannot be connected to the base station the whole set up will Bo on market place by day’s end 

thanks 

Chris 

[DannyBearAgain]

You will need a multi camera subscription to be able to get the recordings from the arlo cloud storage.

The base’s backup USB should have the recordings but you need to use the arlo mobile app to download them to your mobile to view them. You will need to remove the USB to view recordings earlier than a month on a pc.

[StephenB]

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@Petag1962 wrote:

i let my subscription expire as I thought that the information would still be stored on the hub USB, guess I was wrong there

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If you had a USB drive connected to the hub, then they should have been.  Assuming that local storage was properly set up in the app. 

Eject the storage and check it on a PC.  That will help us figure out if you have a recording problem or a playback problem.

[Petag1962]

Hi, thanks for replying

The USB I am using is fine as I can store a document on it, no problems. I just removed it from the base station and received an error message that it wasn't removed correctly, so the base station recognises that the is one fitted

All I need is the cameras connected to the base station and any incidents recorded on thecvUSB, I don't need or want cloud storage

Thanks again

Chris

[StephenB]

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@Petag1962 wrote:

The USB I am using is fine as I can store a document on it, no problems. I just removed it from the base station and received an error message that it wasn't removed correctly, 

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You do need to first eject the USB drive using the app - the smarthub is not as forgiving as Windows on that.

Do you see your recordings on the drive when you attach it to a PC?  Sometimes the problem is a recording problem, sometimes it is a playback problem.  It's helpful to figure out which.

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@Petag1962 wrote:

Cannot connect camera to smart hub

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I am confused on what you mean here.

Are you saying that your cameras are connected to your home wifi, and not connected to the smarthub wifi?  Or are you just saying that local storage isn't working for you?

If you aren't sure how the cameras are connected, then just turn the smarthub off, and see if the cameras all go offline.

[Petag1962]

Hi

As stated, i cannot connect the cameras to the base station. The base station shows as being online and the cameras are working but connected to my wifi

when I try to connect my cameras to the base station, I receive the error message “cannot locate camera”. Why is this and how do I fix it?

thanks. Chris

[DannyBearAgain]

Just some light reading.

https://kb.arlo.com/000062754/What-are-the-benefits-of-using-an-Arlo-SmartHub-or-Base-Station 

and

https://kb.arlo.com/000039094/What-to-do-when-your-Arlo-camera-will-not-sync-to-a-SmartHub-or-Base-S... 

[Petag1962]

Hi

I have had a look at the links but not very helpful. I have the very basic issue of my cameras won’t connect to my base station. The base station is online and my cameras are connected to my Wi-Fi. However they do very little that way so I want them connected to the base station. I have tried uninstalling everything but that doesn’t help. The base station searches for a while but can’t find the camera so I press the sync button as directed but still nothing. Is there someway I can upload a video of this happening?
thanks

[jguerdat]

Have you tried the reset procedure for the cameras and then attempt to connect them to the hub?

https://kb.arlo.com/000062880/How-do-I-factory-reset-and-re-sync-my-Arlo-camera-Arlo-Secure-4-0

[DannyBearAgain]

Found another article.

https://kb.arlo.com/000062393/How-do-I-connect-my-Arlo-Camera-or-Video-Doorbell-to-an-Arlo-SmartHub-...