Can't add new phone

[Richlab]

My wife just got a new Samsung Galaxy S23 Ultra phone, and she can't sign in to our Arlo system as she was able to do with her previous phone, a Motorola. I have granted her access on my Arlo page, but when she gets the invitation, it won't let her log in. Please help. Thanks.

[StephenB]

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@Richlab wrote:

My wife just got a new Samsung Galaxy S23 Ultra phone, and she can't sign in to our Arlo system as she was able to do with her previous phone, a Motorola. I have granted her access on my Arlo page, but when she gets the invitation, it won't let her log in. Please help. Thanks.

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Have her click on the "create account" invite on a PC, and then log in when the browser opens to my.arlo.com.

But she shouldn't have needed to create a new account and reshare, as long has the email address used as her username was still ok. 

Can she log into the app when she taps on it?

[Richlab]

Dear StephenB,

Thanks so much for responding. We got it to work last night. We tried so many things, I don't know which one made a difference. I will keep your comment for the future if we have problems. Thanks again for taking the time to respond. Richard