Arlo|Smart Home Security|Wireless HD Security Cameras
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BuddyNovak
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‎2022-05-05 08:46 AM

I cannot connect "FIND" my cameras. My house has 5G. Will that not work for this??????????

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StephenB
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‎2022-05-06 05:14 AM
@BuddyNovak wrote:

I cannot connect "FIND" my cameras. My house has 5G. Will that not work for this??????????

Not sure if you mean 5G cellular, or 5 gHz WiFi...

 

But almost all Arlo Cameras that can connect directly to your home WiFi use 2.4 gHz WiFi.  The only exception is the older Arlo Q camera, which can connect on either band.

 

So make sure that 2.4 gHz wifi is enabled in your router.  The network needs to be secured using WPA2 (AES). If the router lets you disable 5 gHz, then do that temporarily when onboarding.  

 

You might also want to try using a PC (browsing to my.arlo.com) instead of the phone app.  That sometimes works when the app fails.

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