Arlo|Smart Home Security|Wireless HD Security Cameras

Can't Connect Cameras - Stuck At Discovering?

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ctammen71
Aspirant
Aspirant
New user, New system setup. Have tried 2 different routers, and brought original set of Pro 4s back to the store and exchanged for a new set....same issue. Insert the battery, connect to 2.4ghz wifi, and get the chime on the device when scanning the QR code. Once it gets to the point of discovering the cameras, it sits and spins and will never find a camera. Multiple resets on all devices, 2 different routers, and two different sets of camera with the same result.

The cameras appear to be connected to the router fine. I can pull up the connected devices and all the cameras show as connected to the router with a strong signal.

I'm at a loss....any ideas on next steps to try?

Thanks!
Model: VMC4050P/VMC4041P | Arlo Pro 4
jguerdat
Guru Guru
Guru

Is a VPN in use? If so, disable it. Is your router set for separate SSIDs for 2.4 and 5GHz bands or are you using "smart connect"? Can you set your phone to use only the 2.4GHz band for setup?

ctammen71
Aspirant
Aspirant

No VPN is in use, and yes there are separate SSIDs for 2.4 and 5GHz. Through my router I can see the cameras are connected via the 2.4 band, and my phone is connected to the 2.4 band as well. I will do some double checking though to make sure. 

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