Cameras frequently becomes offline

[grimmbraten]

At the moment. My four Arlo Pro 4 cameras are more offline than online. I've refrained from factory resetting the cameras since it's a tedious process. I've restarted the smart hub and ensured that the Wifi connection is good. I've also moved the smart hub to ensure that the cameras are not within 3 meters of the smart hub. The cameras are fully charged.

What is the best approach for forcing the smart hub to establish a connection with the cameras again?

[jguerdat]

Another potential issue is WiFi (2.4GHz) interference. Have you checked for anything using that band that may be near the base? Have you moved the hub away from the router to see if that helps?

[grimmbraten]

I got a TP-LINK mesh system in my home, so there are 5 units scattered around the house. I also think it is very plausible that the 2.4 GHz frequency is causing interference. But I'm not quite sure how I can resolve it 😔

[jguerdat]

Try moving the hub away from the router or connect it to a satellite to see if that makes a difference.

[StephenB]

How far away are the cameras from the hub?

You could try moving a camera that is frequently off line closer to the base (perhaps 10-12 feet away, or even in the same room) to see the problem resolves.

If you have an Android phone, it can be helpful to use a wifi analyzer app (several free ones are available), and look at the signal strength of the Arlo closed wifi, and the competing 2.4 ghz wifi in the area of the camera.  Unfortunately, these apps aren't available for iphone, though there are a couple for laptops.

[grimmbraten]

Hey!

Thanks for the suggestions. While not active in this thread, I managed to get the connection more stable by moving the Arlo Hub several times and hoping that the connection would be more robust.

The loss of connection issue still persists and I'm worried that there is no viable solution for my situation. I got a TP-LINK Mesh system in my home to carry 5Ghz and 2.4Ghz throughout the house. So, the most logical explanation for my issue is that the bandwidth is simply congested. But I do not think I'm able to tinker with specific bandwidths in the Arlo or TP-LINK systems.