Cameras are working but not recording to library and calendar is not synched

[SusanaO]

Calendar shows last recording was Feb 23, 4 weeks ago. Cameras all work and are recording live if I stand in from of them but not picking anything else up

[StephenB]

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@SusanaO wrote:

Cameras all work and are recording live if I stand in from of them but not picking anything else up

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Do you mean

• that the cameras are livestreaming, but not recording???
• that you are getting notifications but no recordings?
• something else???

[SusanaO]

Thank you, Stephen, for replying: the cameras are not recording, not giving notifications, but if I open the camera from the app i get a live view. The last recording was Feb 22, and then another recording on March 2. I pay for the cloud storage and payments are made monthly.  I have 4 Arlo Pro 3 cameras and a base all wifi is working fine and strong. 

[StephenB]

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@SusanaO wrote:

Thank you, Stephen, for replying: the cameras are not recording, not giving notifications, but if I open the camera from the app i get a live view. The last recording was Feb 22, and then another recording on March 2. I pay for the cloud storage and payments are made monthly.  I have 4 Arlo Pro 3 cameras and a base all wifi is working fine and strong. 

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Can you make a manual recording while livestreaming the cameras?

[SusanaO]

Yes, I just recorded my front porch and it shows in the feed for Monday March 18 so the date is off by 2 days. It is March 20 so it seems to involve the calendar. 

[StephenB]

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@SusanaO wrote:

Yes, I just recorded my front porch and it shows in the feed for Monday March 18 so the date is off by 2 days. It is March 20 so it seems to involve the calendar. 

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Wow.

I'm tagging the mods ( @JamesC , @ShayneS , @BrookeN ) in case one of them wants to follow up.

[SusanaO · Accepted solution]

I was able to call from the app and got an immediate fix. The 'routines' were set to Arm Away, and I had turned on Arm Home a month ago when I returned from a trip. These widgets are new to me, apparently added in a recent update. Once I clicked Arm Away (even though I was home), it worked as expected.