Camera working intermittently now?

[lgbalfa]

My porch camera seems to work only sometimes but not all the time.

For example, my wife picks up our daughter at the bus stop and I usually see them walk into the house around 4pm.

The porch camera always detects this but recently, a lot of times the camera does not detect it.

So basically, my porch camera only works intermittently now.

I checked for firm ware updates and there are none.

Any suggestions?

Maybe clean the exterior of the camera around the lense?

Thanks

[jguerdat]

Are you using any activity zones? WHat is the motion sensitivity set to in your modes and rules?

[lgbalfa]

I am using activity zones.

I actually made it closer to hopefully capture the area better to see if that works

Where do I find the motion sensitivity?

[StephenB]

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@lgbalfa wrote:

Where do I find the motion sensitivity?

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https://kb.arlo.com/41/How-do-I-change-the-motion-sensitivity-on-my-Arlo-camera

The detection range is spec'd as "up to 25 feet".  From my experience, actual range depends on the details - how large the object is, temperature, whether the motion is towards the camera, or across the field of view, etc.  

[lgbalfa]

Thanks.

I will adjust the that.

Do you think if that does not work, I should remove the camera and then re-install it from scratch?

[StephenB]

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@lgbalfa wrote:

Do you think if that does not work, I should remove the camera and then re-install it from scratch?

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That sometimes will resolve problems, so it would be worth a try.

[lgbalfa]

I increased the Activity Zone and the sensitivity.

So far it seems to be working much better.

Will keep you posted.

Thanks