Bblurred camera recording

[Daveg53]

How can I clear the misty lense on the inside of my camera. It's setup outdoors and subject to the weather. 

[ShayneS]

Hi @Daveg53 

Are you noticing actual condensation  inside the lens or is there a reflection in the recordings? 

[Daveg53]

Hi ShayneS, I am seeing misty/moisture inside the lense right in the middle. Is there a way of drying it out?

[jguerdat]

You can try the same methods used for a cell phone. Remove the battery and leave the case open. A small fan or placing it in rice to absorb the moisture may help.

[ShayneS]

@Daveg53 Please reach out to the Support Team to further investigate this symptom you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to the Profile icon > Support Center > Select device > contact

[Daveg53]

Warm air cleared the condensation issue but because the camera is external rain water is affecting the lense.  Is there a rain guard for the Arlo 4 camera that I could use?

[jguerdat]

No but you can try something like Rain-X with a drop or two on a clean cloth to wipe the lens. Don't put the drops on the lens itself.

[StephenB]

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@Daveg53 wrote:

Warm air cleared the condensation issue but because the camera is external rain water is affecting the lense.  Is there a rain guard for the Arlo 4 camera that I could use?

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Arlo doesn't sell them, but there are quite a few third-party rain shields that you can buy. 

One of many is

• https://www.amazon.com/Uogw-Compatible-Protective-Security-Aluminum/dp/B099D9CTJ8

(Not a recommendation as I don't use a rain sheld myself - just a starting point)

[Beeman]

I've had the same issue on multiple devices (Pro 5 S 2K).  Are these devices rated IP66 rated for Rain, snow, cold, and sun?  Just trying to better understand the expectation for these devices from a weather/water proofing perspective or if Arlo makes camera's that are more water resistant than others to avoid this issue.  I've already opened support cases but not really getting answers around this.

[jguerdat]

Based on a search as well as the following FAQ, Arlo cameras are generally rated as IP65, not 66.

https://www.arlo.com/en_ch/blog/what-is-an-ip-rating-and-why-does-it-matter