Base station doesn't connect with HomeKit

[albinsjoeberg]

Hi! My VMB5000 doesn't connect with HomeKit. When I try to add it through the Arlo app it gets stuck on "Connecting to accessory. This could take a few minutes." And when I try to add it through the Home app it says that the accessory is uncertified. 

I've tried to remove the base station from the app and restarted it before trying to add it again. Same result.

Also tried a factory reset by pushing the reset pinhole on the back.

[albinsjoeberg · Accepted solution]

SOLVED by support 👍