Base Station VMB5000 always going off line since Arlo Secure app updated 2 weeks ago

[oneyellowlab]

For 6 months I've been running the Arlo Pro 4 cameras with the VMB5000 base station with zero problems, very stable and it was connected to my iPhone's Home app.  All of a sudden about 2 weeks ago I started having issues where the cameras would go off line and I couldn't access the videos from the basestation.  I have tried everything, even resetting the basestation which erased all of my modes.  I then noticed that the Arlo Secure phone app for iPhone updated around the same time my problems started.  I also can no longer get the Base station connected to the Home app.  Nothing changed with my internet or the cables running to the basestation, the only change I can see is the app updated.  I'm wondering if anyone else is having this issue?  If not perhaps my base has gone faulty and needs to be replaced - I'm within the warranty time frame so that might be an option.  

[ShayneS]

@oneyellowlab 

Have you tried reconnecting the base station to the HomeKit app via these steps: https://kb.arlo.com/000062279/How-do-I-connect-my-Arlo-device-to-Apple-HomeKit

[oneyellowlab]

Thanks for your response.  Today, my modes stopped working (I'll post about that in a different post) but to try to fix the issue I deleted the Arlo app, & reinstalled it.  It didn't fix the issue of the modes not working but I took a stab at trying to add the cameras to the Home app and it finally worked.  I did notice that the app showed a new version was updated 21 hours ago so I'm wondering if that fixed my one issue but now has contributed to this new problem.  

[ShayneS]

Thanks for the update. Tag me in your new post regarding your new findings.

[oneyellowlab]

Hi, I put up a new post about the Custom Modes not working, but I have no idea how to tag you in it....I'm not very proficient with that type of thing.  

[jguerdat]

In your post, start by tying an "@" followed by the user's name (no spaces) and then select it from the list that pops up. It would be like this - @ShayneS 

[oneyellowlab]

Thank you!

[JehovasFitness]

same issue. My old base station cams work fine, but the ultra base station has been going offline for weeks now

[jguerdat]

That may indicate a faulty hub. Use the app to go to Settings, Support. Select your hub and scroll down to Contacts to see what official support says.