Arlo is sending alerts but unable to view camera.

[archana_er]

Hi Team

Since 10 days I am getting the Arlo notification on the phone for any movement but when trying to view the camera it shows red circle with error Your Alro device appears offline. All the devices are online and alerts are coming but unable to view camera.

[BrookeN]

Are you using local storage for the Pro 3 cameras to view the recordings?  For the Pro 3 floodlight and the Pro 4 a subscription is required to view the recordings. When you are viewing the camera are you doing this underneath feed or under the camera live feed?