Arlo customer service is horrible, never buying another Arlo product

[Pvanhat]

Arlo Camera stopp communicating after 3 months, has a 1 year warranty, called in, transferred to tech support, sat on hold for 90 minutes and no one picked up.... it has a 1 year warranty, what do they do, ignore you till the year is over ??? these guys suck!

Was unable to chat, stated I do not qualify for support, warranty does not qualify nor the monthly subscription plan... what do you need??? 

[StephenB]

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@Pvanhat wrote:

Arlo Camera stop communicating after 3 months

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Are you saying you can't livestream the camera?

Or is the issue that recordings stopped when the trial subscription expired?

[Pvanhat]

Camera disconnected @ week ago, I have reset. reconnected, removed and readded, also Arlo "support " had me do this 4x. The camera will not stay online and they claim home internet issues, yet the other 8 cameras all work. So they then said I have too many and that is home internet... so I turned them all on at once and streamed, because if that one will not add then I could not possibly stream 8 at once.... they all worked, I was on the phone 4 hours and they still refused to address a bad camera under warranty, it was bought 8/4 and went bad in 3 months, just readd again and again and blame the internet provider, worthless tech support.

[StephenB]

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@Pvanhat wrote:

The camera will not stay online, yet the other 8 cameras all work. 

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Have you tried swapping the camera with one of the others?  Then see if the problem stays with the location, or whether it moves with the camera.

[Pvanhat]

yes, had it in the room with the router also, Alro though process is that if it worked in the room with the router then it was ok, but I don;t need a camera in that room..... they are finally replacing it