Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo app says ''error obtaining library' 'arlo team is working on the issue', nothing works

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LonelyLodge
Tutor
Tutor

None of the cameras are functioning in the app, I am getting notifications that someone is at my Cabin in the mountains, but I can't look through a cameras and I can't view the library of footage. While it says that Arlo is "working on the issue", the chat robot on the website is a complete pile of trash that only tries to upsell me a support contract.

 

It seems Arlo has zero support for users when their back end falls on it's face. What can I do other than post into this forum?

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LonelyLodge
Tutor
Tutor

When I try to use the website it says in red "Something went wrong. Try again."  great.

jguerdat
Guru Guru
Guru

It appears that you've tried both the app and the web client - true? WHat happens if you try the app with and without WiFi (so you use only cell service)?

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