Arlo Solar Panel causing Arlo Pro 4 cameras to go offline

[GregAld]

Let me preface this first by saying I love my Alro cameras. This issue is just driving me crazy.

I have three Arlo Pro4 cameras and three Arlo solar panels. Recently two of the three solar panels have been causing two of my cameras to go offline as soon as I connect them. I've had to reset both of cameras multiple times. They would only stay online for a few minutes, then go offline. When I removed the solar panels from the camera, I no longer had the issue. So the issue is clearly related to the solar panels.

The odd thing is that I have had both of these solar panels hooked up to these cameras for almost two years now with no issues. I was mystified. I’m an IT Support Lead for a living. So instead of just logging a ticket, I researched the issue on the Support site to try and resolve it myself. I tried the following troubleshooting steps:

Ensured that the firmware was up-to-date on both cameras.

Tried the suggestion of and charging my batteries to 100% and then reattach the panels.

Finally I switched both of the solar panels to different cameras and had the same results.

My assumption is that the solar panel are have become defective after less than two years of ownership.

Date Ordered: 11/3/21

Total $191.40 ($63.80 each)

Please let me know if Arlo stands behind its products and what you can do for me to replace these solar panels

Thank you very much

Greg A

[Cotta45]

I have the same issue. Without Solar panel connection to my camera floodlight it works perfectly. Solar panel connected the device goes immediately off line.

[Cotta45]

Yes

[BuffaloBob]

I'd check the connections between the panel cord and the outside of the camera case and the internal connections between the case and camera. Cleaning any corrosion, moisture, grime or dirt.