Arlo Pro4XL: After initial charge depleted, one of the cameras will not recharge. We just got these!

[EDuser2]

Can't get one of the batteries to charge. We just installed the three new cameras three mos. ago.  Two needed recharging but one won't deplete the last 7% nor will the battery charge after multiple attempts and after doing steps Arlo online suport suggested.

The "chat" function must be automated because it kept suggesting that I can add up to 15 cameras! Why would I purchase additional pro

[StephenB]

If you just purchased, you should have a trial subscription for the cameras - it lasts 90 days from onboarding the cameras.

If you do have a trial (or paid) subscription, there should be a phone support option in the app.

[JamesC]

EDuser2,

If you insert the battery from the problematic camera into one of the cameras that is behaving as expected, do you still experience the same behavior?

JamesC