Arlo Pro 4 sytem and base. My wife cannot log in at the same time as I do.

[gdub1953]

PLEASE HELP!  I PURCHASED AN ARLO PRO 4 SYSTEM AND CONFIGURED EVERYTHING FROM MY PC AND CELL PHONE WITH NO ISSUES.  MY WIFE LOGS INTO MY ACCOUNT AND IT KNOCKS ME OFF.  I FOLLOWED INSTRUCTIONS AND INVITED HER AND SHE ACCEPTED. I GRANTED HER ACCESS TO ALL 5 CAMERAS AND SHE HAS A SEPARATE LOGIN IN.  HOWEVER, EVERYTIME SHE LOGS IN VIA HER CELL PHONE IT PROMPTS HER TO ADD DEVICES.  I HAVE GIVEN HER ACCESS ALL 5 DEVICES AND IT SHOWS UP IN MY ACCOUNT.  AGAIN, EVERYTIME SHE LOGS IN AFTER FOLLOWING INSTRUCTIONS SHE IT KEEPS PROMPTING HER TO ADD THE BASE AND 5 CAMERAS.  THIS DOESN'T MAKE SENSE AS  WE BOTH NEED TO LOG IN AT THE SAME TIME AND SHE ACCEPTED.  HELP, HELP!

[TomMac]

If I follow your statement ( hard to read in all caps )... you have Granted access to your wife AND she has her OWN email and password ?

Even with this she knocks you offline ?

Also what phone/ os ??

[agraygw]

My wife uses an android phone as do I.  We followed instructions.  I sent her an invite.  She accepted the invite. When I log in I have given her aces to all 5 arlo 4 pro cameras. I also see that she has accepted my invite.   She created an account from the invite.  When she logs in on her mobile device ( android ) It prompts her to locate the arlo base station and the 5 arlo pro 4 cameras.   What are we doing incorrectly or does everyone have the same issue.   Please give us some advice that will resolve this isse.  Currently if I am logged in on my cell phone and if she uses my log in info I get knocked out and vice versa.  

[StephenB]

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@agraygw wrote:

 Please give us some advice that will resolve this issue. 

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See this:

• https://community.arlo.com/t5/Arlo-Secure/Invited-friend-cannot-see-devices-on-their-dashboard-Arlo-...

Note there are bugs (and some limitations) in the new "Feed" experience.  If you migrate to it, you will not be able to revert to the "Library" experience.