Arlo|Smart Home Security|Wireless HD Security Cameras
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mcarlisle
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Follower
‎2021-11-18 10:12 AM

I mistakenly named my trusted device (IPhone 11) and now I want to change it. I removed the app and reinstalled and it did nothing, it did not asked me to login with new device. I tried removing again and then shut my IPhone 11 off and restarted and I still can't rename it as it goes right back where I started with the same amoiunt of notifications.

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JamesC
Community Manager
Community Manager
‎2021-11-19 08:34 AM

mcarlisle,

 

You can remove the trusted device by logging in to your Arlo account and navigating to Settings > Profile > Login Settings > Two-Step Verification > Edit > Remove the desired devices.

 

After you've removed the devices, you can log out and log back in to re-authenticate and rename.

 

JamesC

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