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I have recently added a Pro 4 camera to an existing two pro 2 camera system. All appears OK until the Android app logs out (which it seems to do after a while). When I log back in the base station is missing and the cameras show as offline. Trying to add the base station fails. Performing a hard reset of the base station allows it to be found and I can then re-add the cameras. This behaviour is repeatable. A call to the Arlo helpdesk just got me to reset my account password and perform a base station reset, with the same results.
The base station is a VMB4500r2 and should be compatible with the pro 4. The existing system has operated flawlessly for years and works fine when the Pro4 is not added.
It appears this a compatibility issue. Has any one else got a Pro 4 mixed with a pro2 system?
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@darrinn wrote:
I have recently added a Pro 4 camera to an existing two pro 2 camera system. All appears OK until the Android app logs out (which it seems to do after a while). When I log back in the base station is missing and the cameras show as offline. Trying to add the base station fails. Performing a hard reset of the base station allows it to be found and I can then re-add the cameras. This behaviour is repeatable.
Are you re-ordering the cameras in the app after you onboard? There is a recent bug with that, that results in a missing base. Arlo says they have now fixed it, but affected users need to do a factory reset and onboard again. So you might try this one more time.
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@darrinn wrote:
I have recently added a Pro 4 camera to an existing two pro 2 camera system. All appears OK until the Android app logs out (which it seems to do after a while). When I log back in the base station is missing and the cameras show as offline. Trying to add the base station fails. Performing a hard reset of the base station allows it to be found and I can then re-add the cameras. This behaviour is repeatable.
Are you re-ordering the cameras in the app after you onboard? There is a recent bug with that, that results in a missing base. Arlo says they have now fixed it, but affected users need to do a factory reset and onboard again. So you might try this one more time.
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Interesting. Since adding the third camera I did start reordering the cameras. Something I never did with just 2 cameras since they fit on the app devices screen with no scrolling required.
Can I ask where you found out about this update and what version of sw has the fix?
Many thanks for your help.
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All OK after a reset.