Arlo Pro 4 can't connect to my WI-FI

[zoeyp2001]

I temporarily set my WI-Fi to 2.4GHZ ( I checked it in the properties) WPA2, the blue light flashes, I get the tone, and none of my cameras can be found. I am sitting at the desk where my eero box is located so distance is not a problem. I have tried using both my cell and my PC. I have even logged out of my WI-Fi and logged back in once it has been set to 2.4GHZ. What else can I try?

[StephenB]

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@zoeyp2001 wrote:

What else can I try?

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Do you have punctuation in the network name or password?  If you do, try removing it.

[zoeyp2001]

No. I was on the chat with an associate for 2 hours and had to do a factory reset and try a bunch of different things but finally got them to work. Of course, the first one I got running went off line after an hour. I will troubleshoot it another day. 
Thanks for the reply.

[David1989]

Hi, may I know how you solve the issue? I have the exact same trouble, the blue led stop blink while connecting to the camera. I’ve troubleshoot alot but still unable to get solutions

[StephenB]

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@David1989 wrote:

Hi, may I know how you solve the issue? I have the exact same trouble, the blue led stop blink while connecting to the camera. I’ve troubleshoot alot but still unable to get solutions

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Have you checked that the wifi security is set to to WPA2 (AES)?

If you have special characters (including punctuation and spaces) in your wifi name or password, you might need to remove them.

[David1989]

Okay, I've changed my wifi name to alphabet only and confirmed it is 2.4Ghz WPA2-PSK (AES) but still the camera won't connect. The camera able to scanned the QR Code and I got the chime sound. However, the blue LED stop blinking during the searching stage and never come back again. All of three cameras are same. 

[zoeyp2001]

Hi David, I had to get on the phone with a customer support person and do things like a factory reset of the cameras. It took us 2 hours to get all 3 cameras connected. I would suggest you block some time and call customer support.

[StephenB]

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@David1989 wrote:

Okay, I've changed my wifi name to alphabet only and confirmed it is 2.4Ghz WPA2-PSK (AES) but still the camera won't connect. The camera able to scanned the QR Code and I got the chime sound. However, the blue LED stop blinking during the searching stage and never come back again. All of three cameras are same. 

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After you get the chime, does the camera show up in your router's attached device list?

If you are, then I suggest trying again using a PC (browsing to my.arlo.com).

If you have to use the phone app for some reason, then also

• make sure any VPN is disabled
• make sure the phone is connected to the same wifi as the camera
• maybe disable mobile data

[David1989]

I tried to connect using my laptop but still failed. The camera never show up in the DHCP list (is it the same as router's attached device list that you mentioned?).

Same, after chime sound, the LED blue light will flash for another 5 times then go off and stay off.

[StephenB]

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@David1989 wrote:

The camera never show up in the DHCP list (is it the same as router's attached device list that you mentioned?).

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Yes.  That says the camera isn't able to join your wifi network.  You might want to check the security settings for your wifi (making sure mac address access controls aren't enabled, etc).

What router are you using? (manufacturer and model).