Arlo Pro 4 XL with VMB4540 smart hub and a USB thumb drive but local recording not working

[mbnchen1]

I posted the recording issue early but I did not described the problem clearly. Thanks to a rapid response from Stephen (guru) asking for clarification on whether a issue with cloud recording or local recording. 

Free 3 months of cloud recording had expired several days ago. I did not realize a new buy has a free 3-month free cloud recording service at the time I set up my three Arlo Pro 4 XL cameras with VMB4540 smart hub. I thought I set them up to have this smart hub doing the recording, or local record.  I read the manual online to find out VMB4540 smart hub does not have an internal memory and a USB thumb drive is needed to set up local recording. I inserted a 16GB USB thumb drive to the back of the smart hub. 

I followed the steps shown on the cell phone Arlo app to have the USB drive formatted. In the storage status, it shows my Kingston USB thumb drive is ready with 14GB of available storage. So the local recording should be ready??  On the device setting, it shows the device is connected to hub. 

I go to select Library, I don't see any video clips recorded. I got a message saying there was an error obtaining your library. Arlo team is working on this issue. Try again.  How can Arlo team work on this local recording issue?   Is there any step I missed so the local recording does not work?  

[StephenB]

I suggest ejecting the USB drive, and connecting to a PC.  Then see if there are any recordings on there.

That will help isolate the issue to recording or playback/access.

[Loggerville]

Hi. Not sure where to start to find help. I have a 4 cameral ARLO Pro. No smart hub. Wifi. It has been three months but I don't have any plan that I'm on. Now, all of a sudden, when I tap  my Library tab in the iphone app it asks me to Activate Arlo Secure. And to click " Learn More ".

I don't have to have Arlo Secure do I? How do I get rid of this and be able to see the recordings of the cameras?

[jguerdat]

With these cameras you need to either have a subscription for cloud recordings or a hub that the cameras to connect to so local recordings can be enabled. Without at least one of these you won't get any recordings.

[piquet01]

Hi. i dont know where this support question/issue is currently at.

I am experiencing identical problem. This is only recent, and I previously had access to the local library (hub) before now, but suddenly i cannot access the library. So i know there are recordings there, and the SD card is fine and working. I just keep getting the same message about not able to access it and support is working on it. In the meantime I cant view any recordings.

Can anyone help?

Things I have tried: Rebooted hub, ensured no firewall rules have suddenly stopped access, ensured battery on cameras are fine, I can access live feed so I know camera's are working, I get the notifications of camera's picking up movement overnight.

I just cant access the base station local library.

[jguerdat]

And, to be clear, you've checked the drive on a computer to verify recordings are present and ongoing?