Arlo Pro 4 XL badges on the app icon not working

[rchen119]

I have Arlo Pro 4 XL, I am on iPhone iOS 17.1.2.  The Arlo notification has no problem to show in notification center, but there is no badges on the app icon.  Any help is appreciated!   Thanks!

[BrookeN]

Under settings within the iOS app ~ then under Arlo, is the badges turned on?

[rchen119]

Yes the badges is on. Thanks!

[BrookeN]

Uninstall the app from the library ( if it says remove app you are in the wrong spot) Reinstall the app and see if the behavior is resolved.

[rchen119]

I tried to delete Arlo app (can't find uninstall) from library, then reinstall the app, but same issue occurs.   Thanks!

[BrookeN]

If you swipe left on the iPhone until it shows library and then hold down the Arlo app it will say uninstall. Let's try to do it that way first. 

[rchen119]

After hold down the Arlo app, it only lists the following:

Delete App

Share App

Arm All

Disarm All

Schedule All

[BrookeN]

Delete app and then reinstall it from the App Store. Then sign back into the Arlo app and see if the same behavior happens. 

[rchen119]

Thanks!  I deleted app and then reinstalled it from the App Store, but still having the same issue.

[BrookeN]

Are you able to see those badges now?

[rchen119]

Unfortunately, still no luck.

[BrookeN]

Which iPhone are you using?

[rchen119]

iPhone 14 pro

[BrookeN]

Thank you for providing that information. I passed this onto our development team and will reach out with an update as soon as possible. 

[BrookeN]

'Are you still experiencing this same behavior? 

[rchen119]

Yes

[rchen119]

I have not received any updates from development team yet.

[BrookeN]

Can you try logging out and logging back in. I know it seems like a simple fix, however I was seeing this same behavior. And that resolved it for me.