Arlo Pro 4 Showing AC Power Disconnected Error

[vshpere]

Hi,

I'm receiving the following message from my Arlo device:

"AC power has been disconnected from your Arlo device. Activity zones are currently disabled."

Everything was working perfectly just a week ago, and I've had an active paid subscription for months.

Could you please assist me in resolving this?

Thanks!

[StephenB]

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@vshpere wrote:

"AC power has been disconnected from your Arlo device. Activity zones are currently disabled."

Everything was working perfectly just a week ago, and I've had an active paid subscription for months.

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Double check that the camera is still in your subscription plan.

If it is, then I'd try restarting the camera next.

[vshpere]

I can see it in my subscription plan.

Tried restarting.

Still having the same issue

[ShayneS]

Have you tried removing and add back the activity zones?

Aer you using AC power or battery?

[vshpere]

Removing them is not possible in the new app.

I'm using battery

[StephenB]

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@vshpere wrote:

Removing them is not possible in the new app.

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You should be able to remove the zones.  Activity Zones are in the camera settings (as they were before).

If you think the error message is in the way, try powering the camera first, and then remove the zones.

[vshpere]

I tried now. Still the same problem

[StephenB]

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@vshpere wrote:

I tried now. Still the same problem

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I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - in hopes they can assist.

What happens when you try to delete the zones?  Is the menu item grayed out?  Or is the issue something else?

[vshpere]

I can delete them from browser.

But it won't record. I can see the camera live.

Is it because I'm on two plans?

Screenshot: https://imgur.com/a/iTGKOZz 

[ShayneS]

Can you PM me with the account email.

[vshpere]

So I removed unit in the app, added it back and pressed sync (Physically). Now it works

[ShayneS · Accepted solution]

Thanks for the update.