Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro 4: Receiving Notifications, But no Video in Library

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Valinor
Aspirant
Aspirant

I have three Arlo Pro 4s that have been sending notifications and recording video to the library as expected for the past two weeks since install.

 

However starting last night, I continue to receive notifications, but no video is being stored in the library.

 

Researched this issue on the forums and there is a lot of contradictory information about how to troubleshoot. Tried deactivating and restarting, removing and replacing the batteries, and uninstalling and reinstalling the app. No luck.

 

Any help appreciated, thanks. 

 

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StephenB
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Guru

Have you double-checked that they are still in the trial subscription?

Valinor
Aspirant
Aspirant

So I am a noob with this product. I assumed that being able to view video after getting alerts was part of the standard functionality. So this is actually a premium feature where I need to subscribe? Sorry, just figuring all this out. 

StephenB
Guru Guru
Guru

@Valinor wrote:

So this is actually a premium feature where I need to subscribe? 


Yes.  More info on what you get w/o a subscription is here:

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