Arlo Pro 4: Receiving Notifications, But no Video in Library

[Valinor]

I have three Arlo Pro 4s that have been sending notifications and recording video to the library as expected for the past two weeks since install.

However starting last night, I continue to receive notifications, but no video is being stored in the library.

Researched this issue on the forums and there is a lot of contradictory information about how to troubleshoot. Tried deactivating and restarting, removing and replacing the batteries, and uninstalling and reinstalling the app. No luck.

Any help appreciated, thanks. 

[StephenB]

Have you double-checked that they are still in the trial subscription?

[Valinor]

So I am a noob with this product. I assumed that being able to view video after getting alerts was part of the standard functionality. So this is actually a premium feature where I need to subscribe? Sorry, just figuring all this out. 

[StephenB]

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@Valinor wrote:

So this is actually a premium feature where I need to subscribe? 

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Yes.  More info on what you get w/o a subscription is here:

• https://kb.arlo.com/000062312/What-options-will-I-have-when-the-Arlo-trial-ends